Your colleague asks for your assistance with a particular task which they are working on. Since you are very busy at that moment, you tell him, “No, I can’t help you”. He walks away offended that you were very rude to him. This puts a strain on the working culture within the team.
Why does this happen? Directly saying no can be interpreted in some cultures as being rude while beating about the bush can also be offensive in other cultures.
We can help you understand other cultures even better – helping you to see how to work more effectively as a team.